Privacy Policy


We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read through carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of meeting data protection legislation the data controller is Mark Powell Mechanical Services Ltd, Unit 6 Bottom Yard, Oakfield Industrial Estate, Eynsham, Oxon   OX29 4TN. This means Mark Powell Mechanical Services Ltd decide how your personal data is processed and for what purposes. For any queries relating to our data processing please contact us at the above address or email direct to  Correspondence should be addressed for the attention of the Data Protection Officer.   

The purpose(s) of processing your personal data:

We use your personal data for the following purposes:

To process orders and provide goods or services to our customers, either at their request or in order to fulfil an existing contract. 

To keep effective records of our customers and suppliers.

The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  • name, address, job title, e-mail address, mobile and other phone numbers.

What is our lawful basis for processing your personal data? 

Our lawful basis for processing your general personal data is as follows:

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract.  FOR EXAMPLE for sales, service and hire.

Sharing your personal data 

Your personal data will be treated as strictly confidential, and will be shared only with other 3rd party professional agents, ie our accountant. 

DATA Retention - how long do we keep your personal data? 

We keep your personal data for no longer than reasonably necessary to maintain our customer records efficiently and in order to service customer accounts effectively.  We take into account various factors, including, but not limited to, the purpose for which we have your information.   

Providing us with your personal data

You are under no statutory or contractual requirement or obligation to provide us with your personal data. However, failure to provide us with data will prevent or hinder us from servicing the requirements of your account efficiently and effectively.

Your rights and your personal data

Unless  subject  to  an  exemption  under  the  GDPR,  you  have  the  following  rights  with  respect  to  your personal data: 

  • Your Right to be Informed – The right to information about how your personal data is processed.
  • Your Right of Access - The right to request a copy of the personal data which we hold about you.
  • Your Right to Rectification - The right to request that we correct any personal data if it is found to be inaccurate or out of date.
  • Your  Right  to  Erasure  -  The  right  to  request  your  personal  data  is  erased  where  it  is  no  longer necessary to retain such data.
  • The Right of Data Portability  -  The  right to request that  we  provide you with your  personal data and where possible, to transmit that data directly to another data controller.
  • The Right to Restrict Processing - The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
  • The Right to Object - The right to object to the processing of your personal data.
  • The  right  not  to  be  subject  to  a  decision  based  solely  on  automated  decision  making  including profiling. 

You can find out more information about your rights on the Information Commision’s Office (ICO) website, ref  The ICO are the Supervising Authority for Data Protection in the UK and you have the right to complain to them should you wish to do so.

You have the right to ask us not to process your personal data for marketing purposes.  You can exercise your right to prevent such processing by contacting us on

 Transfer of Data Abroad

We do not transfer personal data outside of the EEA.

Automated Decision Making

We do not use automated decision making in our business.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

 Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Cookies - How do we use cookies?

Our website uses cookies. By using our website you consent to our use of cookies. PLEASE NOTE the use of Performance/Analytics Cookies for the purposes described below.

Cookies are small text files sent to your device when you visit a website which are then sent back to the website on each subsequent visit.

Cookies act as a memory for a website, allowing that website to recognise your device when returning.  Cookies can also remember preferences and improve the user experience as well as tailor adverts to those most relevant to you.

You can find more information about cookies, such as how to see what cookies have been set on your device and how to manage them at

We use session cookies (which exist only until you close your web browser) and persistent cookies (which exist for longer).  Some cookies on our website are needed so you can move around the website and use it. These cookies don’t gather information about you that could be used for marketing or remember where you have been on the internet.

Some cookies on our website collect information about how visitors use the website, e.g. which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies visitors. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.

Our website uses Google Analytics cookies. Information collected by these cookies will be transferred to and stored by Google on servers in the USA in accordance with its privacy practices.

We may embed photos and videos from websites such as YouTube and Flickr. Or feeds from organisations like Facebook and Twitter.

When you visit a page containing these services, you may be presented with cookies from these websites. You may see embedded ‘share’ buttons on some of our pages. These allow you to share content through social networks. When you click these buttons, a cookie may be set by the service you have chosen to share content through. These third party cookies are not controlled by us. For further information about their use, please visit the relevant third party website for further information.

BE AWARE: If you refuse or disable cookies, our website will not work. NOTE: disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.

If you are using a recent version of Chrome, you can see the specific cookies that are being used by this site, and in fact any site, by clicking on the secure padlock to the left of the web address in the browser window, or if the site does not have a secure padlock the (i) information icon.

How to make a complaint

For queries or complaints please contact our offices.  The relevant person will address your query.  If the matter is not resolved you may contact the ICO Information Commissioners Office on 03031231113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

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