Frequently asked questions
What types of machines do you supply and service
We are involved in the sale and maintenance of most types of cleaning equipment including pressure cleaning equipment, steam cleaners, vacuum cleaners, carpet cleaners, floor scrubber dryers and polishers.
What area do you cover
MPMS is based in Eynsham near Oxford and covers the Thames valley area and all surrounding counties. Many of our machines can be supplied nationwide and serviced using a network of service engineers.
Do you repair all makes of machine
We endeavor to repair all makes and type of equipment.
Does MPMS operate a 24 hr breakdown service
MPMS does not offer a 24 hr breakdown service for general work. Our response time is normally on site within 24 – 48 hrs of a service call.
Do you loan machines when repairs are being carried out
In circumstances where machines are taken off site for repair MPMS will loan a machine where this is required.
Do you use call centres for phone answering
No, all calls are answered by our own staff at our workshop or in our mobile service vans.
Are you willing to carry out on site demonstrations
Yes, we try to visit sites before selling machinery as we get a better feel of what would be the correct machine for the job and will give advice.
Do you call the customer for regular service visits
Yes, customers are entered on a data base and a courtesy call is made regarding service at regular intervals to ensure machines are kept in a safe and reliable condition.
Do you charge a call out
Yes, MPMS operates a minimum charge to cover the travelling time involved in a site visit.
Are service contracts available
Service contracts are available on most machines. Contracts are very popular where customers require a budget on repairs and also where there are multiple users of the equipment